Prezzies By Randy FAQ

Here you'll find the answers to the most common questions our customers have!

Prezzies By Randy currently only ships within the United States.

How do I order a custom tumbler?

It's easy!  Go to this page for full details:
How To Order A Custom Tumbler – Prezzies By Randy

Shipping

How long after ordering is my order shipped?

We typically ship all orders within 2-4 business days. Depending on order levels please allow one to two weeks to receive your order.

Which carrier do you use?

We ship all items with USPS.

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries. 

I didn't receive my order

Please email us: randy@prezziesbyrandy.com, quoting your order number from the confirmation email. We'll help track down your order.

Can I pay extra to get my item quicker?

All items take between one (1) and four (4) business days to make, as we make everything to order. You should allow two (2) to five (5) business days for your order to arrive once shipped within the USA. You will be provided with a tracking number once your order is prepared for shipping.

Cancellation & Exchanges

Can I cancel or change my order?

We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.

Please contact our support team to check if changes or cancellations are possible and give the reason you wish to cancel.

My item is damaged/incorrect, what do I do?

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

Can I return my purchase?

All items are hand crafted with love and as represented and we cannot restock customized or personalized items therefore we do not offer returns or replacements.  We hope you'll love the item you purchased. If there's any concerns about your order or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it.

My item looks different to the online listing

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though most listings make use of life-like renderings instead of photos to show how the item will look. This allows us to create many different products with our artwork, without needing to make & photograph hundreds of products.

If for some reason you have an issue with your order, please take a few photos and send them to our support team for review, along with your order ID.